At SK Nature Stay Resort Hotel, we have a refund policy designed to ensure fairness and transparency for our guests. Here are the key points to keep in mind:

1. In case of cancellation, the following refund policy applies:

- Cancellation made more than 30 days prior to the arrival date: Full refund of the deposit

- Cancellation made between 15-30 days prior to the arrival date: 50% of the deposit will be refunded

- Cancellation made less than 15 days prior to the arrival date: No refund will be provided

2. In case of a "no-show" (failure to arrive at the resort without prior notice), no refund will be provided.

3. Refunds will be processed within 7-10 business days of the cancellation date.

4. Any refunds made will be subject to a processing fee of 5% of the total booking amount.

5. Refunds will be made through the same payment method used for the booking.

Please note that the above refund policy applies only to direct bookings made through our website or reservations team. For bookings made through third-party websites or travel agents, their respective cancellation and refund policies will apply. If you have any questions or concerns about our refund policy, please do not hesitate to contact our reservations team for assistance.